Last Updated: 4-05-2025
Qtane Ltd doing business as OrderEdit – Qtane (“OrderEdit – Qtane,” “we,” “us,” and “our”) provides order editing and management services to allow our merchant customers (each a “Merchant”) to modify orders from their customers (each a “Buyer”). This Privacy Policy is designed to help you understand how we collect, use, and share your personal information and to help you understand and exercise your privacy rights.
Personal Information the App Collects
When you install the App, we are automatically able to access certain types of information from your Shopify account:
- Store name and URL
- Admin email address
- Order details (including customer names, email addresses, shipping addresses, and product information)
- Customer contact information
Additionally, we collect the following types of personal information from you and/or your customers once you have installed the App:
- Information you provide when modifying orders (updated shipping addresses, product quantities, etc.)
- Communications and support requests
- Usage data including IP addresses, browser type, timestamps, and interactions with the App
We collect personal information directly from your Shopify account or using the following technologies:
- “Cookies” are data files placed on your device. You can disable cookies in your browser settings.
- “Log files” track actions occurring in the App and collect data including your IP address, browser type, and timestamps.
How Do We Use Your Personal Information?
We use the personal information we collect to:
- Provide and maintain the Service (order editing functionality)
- Improve and optimize the App
- Provide customer support
- Communicate with you
- Comply with legal obligations
Sharing Your Personal Information
We may share your Personal Information with third parties only in the following cases:
- With service providers who assist us in providing the Service (e.g., hosting providers, payment processors)
- To comply with applicable laws and regulations or respond to lawful requests
- To protect our rights or the rights of others
We do not sell or share your Personal Information for third-party marketing purposes.
Your Rights
If you are a European resident, you have the right to:
- Access personal information we hold about you
- Request correction, update, or deletion of your personal information
To exercise these rights, please contact us at qtane.app@gmail.com.
Note that your information may be transferred outside of Europe, including to Bangladesh and the United States.
Data Retention
We will retain your Personal Information for as long as your account is active or as needed to provide you with services, unless a longer retention period is required by law.
Changes
We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons.
Contact Us
For more information about our privacy practices, questions, or complaints,
please contact us: qtane.app@gmail.com
Company: Qtane Ltd
Address: C 20, Block – E, Zakir Hossain Road, Dhaka, 1207, Bangladesh
Website: qtane.com