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How to Set Up Self-Service Order Editing for Your Shopify Store

How to Set Up Self-Service Order Editing for Your Shopify Store

  • By Qtane
  • Updated: March 11, 2025
Contents

Welcome to the Qtane OrderEdit App! This documentation provides a detailed guide to all the features and settings available in the app.

The OrderEdit App is designed to help you manage customer orders with flexibility and control, allowing you to set deadlines for order modifications, restrict edits, manage cancellations, and enable various customization options. This guide will help you configure the app to meet your store’s needs.

🙋Introduction

Welcome to the Qtane OrderEdit App! We’re excited to introduce a seamless way for your customers to modify their orders post-checkout—without adding extra work for you. With Qtane OrderEdit, customers can update their orders effortlessly, keeping everything in sync with your Shopify store. No more manual order adjustments—just a smoother, more flexible post-purchase experience!

What Is Qtane OrderEdit?

Qtane OrderEdit is a powerful post-purchase portal that allows customers to modify their orders after checkout while reducing support requests and preventing fulfillment errors. It integrates directly with Shopify to ensure all updates are automatically synced without any manual intervention.

With Qtane OrderEdit, your customers can:

  • Update shipping addresses – Prevent misdeliveries by letting customers correct address errors.
  • Upgrade to faster shipping – Give customers the option to switch to express shipping for quicker delivery.
  • Modify product quantities – Allow customers to adjust the quantity of items in their order before fulfillment.
  • Swap items – Enable easy product or variant exchanges.
  • Add more products – Let customers purchase additional items post-checkout.
  • Download invoices – Provide instant access to order invoices.
  • Request order cancellations (optional) – Allow customers to cancel within a set time frame.
  • And much more….

Every update syncs with Shopify, ensuring accuracy and efficiency.

How It Works

Where Customers Can Edit Their Orders

Customers can access the Qtane OrderEdit portal through:

đź›’ The “Order Status” page after checkout – Instantly modify their order. đź“© A link in the order confirmation email – Make changes anytime before the order is processed.

We’ll guide you through setting up these access points later in this documentation. 🙌

Customize Your Order Editing Rules

Qtane OrderEdit gives you full control over what customers can edit. You can: 🔹 Set time limits – Allow edits for a set period (e.g., 15 min, 1 hour, 1 day). 🔹 Restrict order changes – Define which edits are allowed (e.g., shipping updates, product swaps). 🔹 Lock orders automatically – Prevent edits once the order is processed by third-party systems.

Why Choose Qtane OrderEdit?

đź›  Enhance Customer Experience & Build Trust

Empower customers to manage their own orders, reducing frustration and increasing satisfaction.

⏳ Save Time & Reduce Support Requests

Minimize manual order adjustments—customers handle their own edits, freeing up your support team to focus on growth.

đź’° Increase Revenue with Post-Purchase Upsells

Encourage customers to add extra products to their orders post-checkout. For example: “Your order is almost ready! Add another item within 30 minutes to save on shipping!”

🏆 Avoid Costly Order Errors

Prevent misdeliveries, incorrect orders, and unnecessary returns. Customers can fix address errors, adjust quantities, or switch products before fulfillment—reducing mistakes and improving efficiency.

We’re Here to Help You

We’ve designed this documentation to walk you through every step of setting up and using the Qtane OrderEdit App. Whether you’re configuring order edit deadlines, setting up invoice downloads, or enabling product swaps, this guide has you covered.

Ready to Get Started?

If you’re ready to level up your post-purchase experience and say goodbye to manual order edits, let’s dive in! Follow the steps in this guide to set up and customize the Qtane OrderEdit App for your store.

Welcome to the future of order management—where flexibility meets efficiency. 🚀

đź›’Setup With Your Store

Step 1: Install the App from the Shopify App Store

  1. Go to the Shopify App Store:
  2. Search for Qtane OrderEdit:
    • In the search bar, type “Qtane OrderEdit” and press Enter.
  3. Install the App:
    • Click on the Qtane OrderEdit app from the search results.
    • Click the “Add app” or “Install” button to add the app to your Shopify store.
    • Follow the on-screen prompts to complete the installation.

Step 2: Access the Qtane OrderEdit Dashboard

  1. Go to Your Shopify Admin Panel:
    • Log in to your Shopify store’s admin panel.
  2. Navigate to the Apps Section:
    • In the left-hand sidebar, click on “Apps”.
  3. Find Qtane OrderEdit:
    • Locate Qtane OrderEdit in the list of installed apps and click on it.
  4. Register and Log In:
    • If this is your first time using the app, you’ll need to register by providing the required details.
    • Once registered, log in to access the Qtane OrderEdit admin dashboard.

Step 3: Configure Your Settings

  1. Set Up Your Preferences:
    • In the Qtane OrderEdit dashboard, you’ll find various settings to customize the app according to your store’s needs.
    • Configure features such as Order Edit Deadlines, Order Restrictions, Invoice Settings, Shipping Address Updates, and more.
    • Refer to the detailed documentation for each feature to ensure you set up the app correctly.
  2. Save Your Settings:
    • After configuring your preferences, make sure to save your settings to apply the changes.

Step 4: Add the Qtane OrderEdit Extension to Your Order Status Page

  1. Go to Your Shopify Theme Customizer:
    • In your Shopify admin panel, click on “Online Store” in the left-hand sidebar.
    • Then, click on “Customize” next to your current theme.
  2. Navigate to the Order Status Page:
    • At the top of the customization screen, click on the navigation dropdown (usually labeled “Home page” by default).
    • Select “Checkout and customer accounts”.
    • Again, click on the navigation dropdown and select “Order status page”.
  3. Add the Qtane OrderEdit Extension:
    • On the right-hand sidebar, scroll down and click on “Apps”.
    • You’ll see the Qtane OrderEdit extension listed here.
    • Drag and drop the extension to the desired location on the Order Status page where you want it to appear.
  4. Save Your Changes:
    • Once you’ve placed the extension where you want it, click “Save” at the top right corner of the screen.

Step 5: You’re All Set!

Congratulations! 🎉 You’ve successfully installed and set up Qtane OrderEdit with your Shopify store. Your customers can now enjoy the flexibility of editing their orders after checkout, while you save time and reduce manual work.

Need Help?

If you encounter any issues during setup or have questions about specific features, please refer to our detailed documentation or contact our support team. We’re here to help you make the most of Qtane OrderEdit!

đź“ŚOrder Settings

Set Order Edit Deadlines

  1. Access the Order Edit Deadline Section:
    • In the Qtane OrderEdit App, navigate to the Order Edit Deadline section.
  2. Choose a Deadline:
    • Select a predefined time frame for order modifications, such as:
      • 15 minutes
      • 30 minutes
      • 1 hour
      • 2 hours
      • 1 day
      • Custom time (set your own deadline)
    • Save your settings to apply the deadline.
  3. Enable Reverse Unpaid Orders:
    • Toggle the “Reverse Unpaid Order After Deadline Time Over” option.
    • This setting ensures that if a customer edits an order by adding more products or increasing quantities—resulting in a payment due—but fails to complete the payment before the deadline, the order automatically reverts to its original state.

Order Edit Restrictions

Control which orders or products can be modified by setting restrictions based on specific conditions. This ensures that only certain orders or products are editable, giving you more control over the order modification process.

Restrict by Order Tags

  1. Navigate to the Restrict Order Edits by Order Tags Section:
    • In the app, go to the Restrict Order Edits by Order Tags section.
  2. Assign Order Tags:
    • Add tags to orders that should be restricted from edits (e.g., “Claim Disable”).
    • Orders with these tags will not be editable by customers.
  3. Save Your Settings:
    • Once you’ve assigned the tags, save your settings to apply the restrictions.

Restrict by Product Tags

  1. Navigate to the Restrict Order Edits by Product Tags Section:
    • In the app, go to the Restrict Order Edits by Product Tags section.
  2. Assign Product Tags:
    • Tag products that should not be editable (e.g., “Within: Summers Spring”).
    • Products with these tags will be hidden from the editing portal.
  3. Save Your Settings:
    • Save your settings to apply the restrictions.

Restrict by Line Item Attributes

  1. Navigate to the Restrict Order Edits by Line Item Attributes Section:
    • In the app, go to the Restrict Order Edits by Order Line Item Attributes section.
  2. Define Attributes:
    • Specify attributes that should restrict edits (e.g., “Custom Cut Attributes”).
    • Line items with these attributes will not be editable.
  3. Save Your Settings:
    • Save your settings to apply the restrictions.

Hide Product Options

  1. Navigate to the Hide Product Options Section:
    • In the app, go to the Hide Product Options During Order Edits section.
  2. Select Product Options to Hide:
    • Choose which product options (e.g., size, color) should be hidden during order edits.
    • Customers will not be able to modify these options.
  3. Save Your Settings:
    • Save your settings to apply the restrictions.

Disallow Edits to Free Items

  1. Navigate to the Order Edit Restrictions Section:
    • In the app, go to the Order Edit Restrictions section.
  2. Enable Disallow Edits to Free Items:
    • Toggle the “Disallow Edits to Free Items” option.
    • This prevents customers from modifying line items that have been discounted to zero or are free of charge.
  3. Save Your Settings:
    • Save your settings to apply the restriction.

Order Cancellations

Allow customers to request cancellations and provide reasons for their requests. You can also configure refund options and define cancellation reasons to streamline the process.

Allow Cancellations

  1. Navigate to the Order Cancellations Section:
    • In the app, go to the Order Cancellations section.
  2. Enable Order Cancellations:
    • Toggle the “Allow Order Cancellation” option.
    • This allows customers to request cancellations and provide reasons.
  3. Save Your Settings:
    • Save your settings to enable cancellations.

Refund Options

  1. Navigate to the Order Cancellations Section:
    • In the app, go to the Order Cancellations section.
  2. Choose Refund Options:
    • Select the desired refund option:
      • Automatic Refunds: Process refunds automatically through the customer’s original payment method.
      • Store Credit: Issue refunds as store credit for future purchases.
      • Manual Review: Manually review and process refunds.
  3. Save Your Settings:
    • Save your settings to apply the refund options.

Cancellation Reasons

  1. Navigate to the Order Cancellations Section:
    • In the app, go to the Order Cancellations section.
  2. Define Cancellation Reasons:
    • Add a list of reasons for cancellations that customers can choose from (e.g., “Item no longer needed,” “Changed mind about the product”).
  3. Save Your Settings:
    • Save your settings to apply the cancellation reasons.

Order Downgrades

Allow customers to modify their orders by decreasing quantity, switching products, or removing items. This feature provides flexibility for customers while maintaining control over order changes.

Allow Downgrades

  1. Navigate to the Order Downgrades Section:
    • In the app, go to the Order Downgrades section.
  2. Enable Order Downgrades:
    • Toggle the “Allow Order Downgrade” option.
    • This allows customers to decrease quantities, switch products, or remove items from their orders.
  3. Save Your Settings:
    • Save your settings to enable downgrades.

Refund Preferences

  1. Navigate to the Order Downgrades Section:
    • In the app, go to the Order Downgrades section.
  2. Choose Refund Preferences:
    • Select the desired refund option:
      • Store Credit: Issue refunds as store credit for future purchases.
      • Original Payment Method: Refund the customer’s original payment method.
  3. Save Your Settings:
    • Save your settings to apply the refund preferences.

Order Summaries

Allow customers to view their order summary, which includes options to remove, modify, or replace products. This feature provides transparency and flexibility for customers during the order editing process.

Enable Order Summaries

  1. Navigate to the Order Summaries Section:
    • In the app, go to the Order Summaries section.
  2. Enable Order Summaries:
    • Toggle the “Allow Order Summary” option.
    • This allows customers to view their order summary and make changes if enabled.
  3. Save Your Settings:
    • Save your settings to enable order summaries.

Show Remove Option

  1. Navigate to the Order Summaries Section:
    • In the app, go to the Order Summaries section.
  2. Enable Remove Option:
    • Toggle the “Show Remove Option in Order Summary” option.
    • This allows customers to remove products from their order summary.
  3. Save Your Settings:
    • Save your settings to enable the remove option.

Quantity Edits

Enable customers to adjust the quantities of items in their cart or remove products entirely. This feature provides flexibility for customers while maintaining control over order changes.

Adjust Quantities

  1. Navigate to the Quantity Edits Section:
    • In the app, go to the Quantity Edits section.
  2. Enable Quantity Adjustments:
    • Toggle the “Allow Customers to Adjust Product Quantities” option.
    • This allows customers to increase or decrease item quantities in their cart.
  3. Save Your Settings:
    • Save your settings to enable quantity adjustments.

Remove Products

  1. Navigate to the Quantity Edits Section:
    • In the app, go to the Quantity Edits section.
  2. Enable Product Removal:
    • Toggle the “Allow User to Remove the Product” option.
    • This allows customers to remove products from their orders.
  3. Save Your Settings:
    • Save your settings to enable product removal.

Product Switches

Allow customers to switch between products, variants, or unrelated items. This feature provides flexibility for customers while maintaining control over order changes.

Swap Product Variants

  1. Navigate to the Product Switches Section:
    • In the app, go to the Product Switches section.
  2. Enable Product Variant Swaps:
    • Toggle the “Swap Product Variants” option.
    • This allows customers to swap between different variants of a product (e.g., changing a small hoodie to a medium).
  3. Save Your Settings:
    • Save your settings to enable product variant swaps.

Unrelated Product Switches

  1. Navigate to the Product Switches Section:
    • In the app, go to the Product Switches section.
  2. Enable Unrelated Product Switches:
    • Toggle the “Unrelated Product Switch” option.
    • This allows customers to exchange completely different products (e.g., swapping a hoodie for a pair of shoes).
  3. Save Your Settings:
    • Save your settings to enable unrelated product switches.

Retain Discounts

  1. Navigate to the Product Switches Section:
    • In the app, go to the Product Switches section.
  2. Enable Retain Discounts:
    • Toggle the “Retain Discounts on Replacements” option.
    • This ensures that customers retain any discounts when switching to eligible replacement products.
  3. Save Your Settings:
    • Save your settings to enable discount retention.

Gift Notes

Allow customers to personalize their orders by adding or modifying gift messages. This feature provides a personalized touch for customers while giving you control over the gift message process.

Personalize Gift Messages

  1. Navigate to the Gift Notes Section:
    • In the app, go to the Gift Notes section.
  2. Enable Gift Messages:
    • Toggle the “Allow Customers to Personalize Gift Message” option.
    • This allows customers to add or modify gift messages on their orders.
  3. Save Your Settings:
    • Save your settings to enable gift messages.

Email Notifications

  1. Navigate to the Gift Notes Section:
    • In the app, go to the Gift Notes section.
  2. Enable Email Notifications:
    • Toggle the “Allow Email on Gift Message Received” option.
    • Enter the email address where notifications should be sent.
    • This ensures you receive an email whenever a customer submits a gift message.
  3. Save Your Settings:
    • Save your settings to enable email notifications.
  4. Navigate to the Gift Notes Section:
    • In the app, go to the Gift Notes section.
  5. Set Character Limit:
    • Enter your preferred character limit (e.g., 230 characters).
    • Toggle the “Set Character Limit for Gift Message” option.
    • This ensures that gift messages stay concise and within the desired length.
  6. Save Your Settings:
    • Save your settings to apply the character limit.

đź“ŚSupport Ticket

Enable customers to create support tickets, hold orders on ticket creation, and define support reasons for better issue resolution.

Create Support Tickets

Allow customers to send a support ticket directly from the app. This feature ensures that customer issues are logged and tracked for easy reference.

  1. Navigate to the Support Ticket Settings Section:
    • In the Qtane OrderEdit App, go to the Support Ticket Settings section.
  2. Enable Support Tickets:
    • Toggle the “Allow Customer to Create Support Ticket” option.
    • This allows customers to send support tickets directly from the app.
  3. Save Your Settings:
    • Save your settings to apply the changes.

Hold Orders on Support Tickets

Place the order on hold when a support ticket is created. This ensures that any issues raised by the customer are addressed before the order is processed further.

  1. Navigate to the Support Ticket Settings Section:
    • In the app, go to the Support Ticket Settings section.
  2. Enable Order Hold:
    • Toggle the “Hold the Order if a Support Ticket is Created” option.
    • This places the order on hold when a support ticket is submitted.
  3. Save Your Settings:
    • Save your settings to apply the changes.

Define Support Reasons

Define a list of reasons for support tickets that customers can select from. This helps categorize and address customer issues more efficiently.

  1. Navigate to the Support Ticket Settings Section:
    • In the app, go to the Support Ticket Settings section.
  2. Add Support Reasons:
    • Add reasons for support tickets, such as:
      • “Found a better price elsewhere”
      • “Item is no longer needed”
      • “Delivery costs are too expensive”
      • “The item was purchased by mistake”
      • “Changed mind about the product”
      • “Forgot to apply my discount code”
    • Customers will select from these predefined reasons when creating a support ticket.
  3. Save Your Settings:
    • Save your settings to apply the changes.

đź“ŚAdd Another Product

This feature allows customers to add additional products to their existing orders during the editing process. You can control which products are visible and available for addition based on specific cr

Enable Add Another Product

Allow customers to add more products to their existing orders before the order edit deadline.

  1. Navigate to the Managing Add Another Product Section:
    • In the Qtane OrderEdit App, go to the Managing Add Another Product section.
  2. Enable Add Another Product:
    • Toggle the “Allow to Show Add Another Product” option.
    • This allows customers to add additional products to their existing orders during the editing process.
  3. Save Your Settings:
    • Save your settings to apply the changes.

Hide Products by Tags

Restrict the visibility of specific products based on their tags. This ensures that only relevant products are displayed to customers when they attempt to add another product to their order.

  1. Navigate to the Hide Product by Product Tags Section:
    • In the app, go to the Hide Product by Product Tags section.
  2. Enter Product Tags:
    • Add tags for products that should be hidden (e.g., “Wanted: Summers Spring”).
    • Products with these tags will not be visible to customers when adding another product.
  3. Save Your Settings:
    • Save your settings to apply the restrictions.

Hide Products by Product Options

  1. Navigate to the Hide Product by Product Option Section:
    • In the app, go to the Hide Product by Product Option section.
  2. Enter Product Options:
    • Specify product options (e.g., size, color) that should be hidden.
    • Products with these options will not be visible to customers when adding another product.
  3. Save Your Settings:
    • Save your settings to apply the restrictions.

Hide Products by Product Name

  1. Navigate to the Hide Product by Product Name Section:
    • In the app, go to the Hide Product by Product Name section.
  2. Enter Product Names:
    • List the names of products that should be hidden.
    • Products with these names will not be visible to customers when adding another product.
  3. Save Your Settings:
    • Save your settings to apply the restrictions.

đź“ŚShipping Address

This feature allows customers to update their shipping address after placing an order, ensuring that their orders are delivered to the correct location. You can also configure email notifications, res

Update Shipping Address

Allow customers to update their shipping address after placing an order. This feature provides flexibility in case of changes in delivery location.

  1. Navigate to the Shipping Address Settings Section:
    • In the Qtane OrderEdit App, go to the Shipping Address Settings section.
  2. Enable Shipping Address Updates:
    • Toggle the “Allow Customers to Update Their Shipping Address” option.
    • This allows customers to modify their shipping address after placing an order.
  3. Save Your Settings:
    • Save your settings to apply the changes.

Email Notifications

Automatically send an email notification to customers when their shipping address is updated. This keeps customers informed about changes to their order and ensures transparency in the shipping process.

  1. Navigate to the Shipping Address Settings Section:
    • In the app, go to the Shipping Address Settings section.
  2. Enable Email Notifications:
    • Toggle the “Email Customers When Their Shipping Address Is Updated” option.
    • Customers will receive an email notification whenever their shipping address is updated.
  3. Save Your Settings:
    • Save your settings to apply the changes.

Restrict Shipping Edits

Restrict shipping address updates to the original country selected during checkout. This prevents customers from changing the shipping destination to a different country, ensuring compliance with shipping policies and avoiding potential complications.

  1. Navigate to the Shipping Address Settings Section:
    • In the app, go to the Shipping Address Settings section.
  2. Enable Shipping Edit Restrictions:
    • Toggle the “Restrict Shipping Edits to the Original Country” option.
    • Customers will only be able to update their shipping address within the original country selected during checkout.
  3. Save Your Settings:
    • Save your settings to apply the changes.

Faster Shipping Upgrades

Allow customers to upgrade their shipping method to a faster option after placing an order. This feature provides flexibility for customers who want their orders delivered more quickly while also generating additional revenue for faster shipping services.

  1. Navigate to the Shipping Address Settings Section:
    • In the app, go to the Shipping Address Settings section.
  2. Enable Faster Shipping Upgrades:
    • Toggle the “Allow Customers to Pay for Faster Shipping” option.
    • Customers will have the option to upgrade to a faster shipping method after placing their order.
  3. Save Your Settings:
    • Save your settings to apply the changes.

đź“ŚNotification

This feature allows you to customize how customers receive updates and notifications regarding changes to their orders. You can notify customers about order edits, payment reminders, cancellation conf

Email After Order Edit

Notify customers via email whenever there are updates or changes made to their orders. This ensures customers are informed of any modifications to their order.

  1. Navigate to the Notification Settings Section:
    • In the Qtane OrderEdit App, go to the Notification Settings section.
  2. Enable Email Notifications for Order Edits:
    • Toggle the “Send Email After Order Edit” option.
    • Customers will receive an email notification whenever their order is edited.
  3. Save Your Settings:
    • Save your settings to apply the changes.

Payment Reminders

Send a follow-up email with a payment link if the order remains unpaid after a set period. This helps prompt customers to complete their payment and reduces the number of unpaid orders.

  1. Navigate to the Notification Settings Section:
    • In the app, go to the Notification Settings section.
  2. Enable Payment Reminders:
    • Toggle the “Send Payment Reminder After 2 Hours” option.
    • Customers will receive a follow-up email with a payment link if their order remains unpaid after 2 hours.
  3. Save Your Settings:
    • Save your settings to apply the changes.

Cancellation Confirmations

Notify customers when their cancellation request is received. This provides transparency and keeps customers informed about the status of their cancellation request.

  1. Navigate to the Notification Settings Section:
    • In the app, go to the Notification Settings section.
  2. Enable Cancellation Confirmations:
    • Toggle the “Send Cancellation Request Confirmation Email” option.
    • Customers will receive an email notification confirming that their cancellation request has been received.
  3. Save Your Settings:
    • Save your settings to apply the changes.

Reversed Order Edits

Notify customers when changes to their order are reversed. This ensures customers are aware when their order has been restored to its original state or modified accordingly.

  1. Navigate to the Notification Settings Section:
    • In the app, go to the Notification Settings section.
  2. Enable Reversed Order Edit Notifications:
    • Toggle the “Send Email When Order Edits Are Reversed” option.
    • Customers will receive an email notification when changes to their order are reversed.
  3. Save Your Settings:
    • Save your settings to apply the changes.

đź“ŚInvoice

This feature allows you to customize invoice options for your customers, enabling them to manage and personalize their billing details. Customers can download PDF invoices, receive invoices via email,

Downloadable Invoices

Enable customers to download PDF versions of their invoices, providing them with convenient access to their order and billing details.

  1. Navigate to the Invoice Settings Section:
    • In the Qtane OrderEdit App, go to the Invoice Settings section.
  2. Enable Invoice Downloads:
    • Toggle the “Allow Customers to Download Their Invoice” option.
    • Customers will be able to download a PDF version of their invoice directly from the app.
  3. Save Your Settings:
    • Save your settings to apply the changes.

Email Invoices

Allow customers to receive an email containing their invoice, enabling them to share or save it for their records.

  1. Navigate to the Invoice Settings Section:
    • In the app, go to the Invoice Settings section.
  2. Enable Email Invoices:
    • Toggle the “Allow Customers to Send Their Invoice” option.
    • Customers will receive an email with their invoice attached, making it easy for them to save or share.
  3. Save Your Settings:
    • Save your settings to apply the changes.

Business Purchase Option

Enable customers to mark their purchase as a business transaction and add relevant details like tax IDs. This is especially useful for customers who need to include business information on their invoices.

  1. Navigate to the Invoice Settings Section:
    • In the app, go to the Invoice Settings section.
  2. Enable Business Purchase Option:
    • Toggle the “Allow Customers to Add Purchase as Business Option” option.
    • Customers will have the option to mark their purchase as a business transaction and add details such as tax IDs.
  3. Save Your Settings:
    • Save your settings to apply the changes.

Update Billing Details

Enable customers to update their billing information, ensuring their invoices reflect the most accurate and current details.

  1. Navigate to the Invoice Settings Section:
    • In the app, go to the Invoice Settings section.
  2. Enable Billing Updates:
    • Toggle the “Allow Customers to Update Invoice Billing Details” option.
    • Customers will be able to update their billing information directly from the app.
  3. Save Your Settings:
    • Save your settings to apply the changes.

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